Send your stock to our Sydney warehouse and outsource your order fulfilment end to end: receiving, picking, packing, dispatch and returns, with same-day dispatch before 2pm AEST and live stock and order status in your dashboard.
Share your volumes, SKUs and current setup.
Having the right 3PL provider makes a huge difference. Fast response times, accurate fulfilment with zero errors, fair pricing and seamless Shopify integration. It’s taken so much off my plate and given me real peace of mind.
We hold accounts with Australia's major carriers and route each order to the best-fit service.
Your inbound shipment is counted against the packing list, checked for damage and put away to recorded locations in our Sydney 3PL warehouse. Discrepancies are logged against the shipment rather than absorbed quietly.
Every ecommerce order arrives as pick work the moment it is paid. Each item is scanned against the order in the aisle, so a wrong pick is caught before it reaches the bench.
Orders are packed with your materials and inserts, photographed at the bench, then labelled. The photo stays against the order if a customer queries what arrived.
Packed orders go out with the carrier that suits the parcel and destination, and tracking is written back to your store automatically.
Returns are received, inspected against the original order and either put back into sellable stock or quarantined, with the outcome recorded against the return.
Available units, locations, inbound shipments, exceptions and billing sit in one dashboard, on the same system the warehouse floor works in.
Every ecommerce order runs the same five steps, and each one is recorded against the order so you can see where it got to.
A paid order lands in the warehouse queue with its line items, through your store's own fulfilment integration. Nothing is exported and no spreadsheet is passed around.
Units are allocated to that order and taken out of your available count, so the same stock cannot be sold twice while it waits to be picked.
The picker is routed to the locations holding those units and scans each item against the order line. A mismatch stops the pick rather than shipping.
The order is packed to your spec, weighed at the bench and photographed before it is sealed, then a carrier label is generated for the parcel.
The parcel is dispatched and the tracking number is written back to the order in your store, so the customer notification goes out without anyone rekeying it.
Clients log into the same system the floor works in. This is the Overview screen, with sample data; orders, stock, inbounds, returns and billing have their own views.
Sample dataHover or tap an area to explore the dashboard.
Third party warehousing is when another company holds your stock and runs the work around it. Ours is a 3PL warehouse in Sydney: your units sit in recorded locations, and the same team picks, packs and dispatches every order that draws on them. You keep the stock, the brand and the customer relationship.
Most brands outsource ecommerce fulfilment when packing starts eating the working day, or when the next step is a warehouse lease and a packer on payroll. Below that point, in house is usually cheaper. Send us your monthly order count and we will tell you honestly which side of the line you are on.
Receiving your inbound stock, storing it, picking and packing every order, dispatching it with a carrier, processing returns and keeping stock and order status live in your dashboard. Freight and customs clearance into Australia are not part of the service.
Shopify connects natively through our app, and orders arrive as pick work as soon as they are paid. If you sell somewhere else, tell us the platform and we will confirm what the integration looks like before you commit to anything.
Orders that reach us before 2pm AEST on a weekday are dispatched the same day. Anything after that goes out the next business day.
The order is held and flagged as an exception rather than shipped short, and it shows in your dashboard with the shortfall against it. When the stock arrives it is allocated to the waiting orders in the order they came in.
Storage is charged on the space your stock occupies, and fulfilment is charged per order with the pick, pack and shipping components itemised. You get a written rate card before you send any stock.
Yes, provided we know it is coming. Tell us the expected volumes and dates ahead of the peak so the storage and picking capacity is planned rather than improvised.
You send your stock to Sydney on an agreed date, we check it in against your counts and connect your store. Most of the work is scheduling the inbound shipment and agreeing how orders should be packed.
Moving off your current 3PL costs you nothing on our side, and we plan the cutover with you before a single pallet moves.
Send your monthly orders, SKU count and current setup, or ask for a walkthrough of the warehouse and dashboard.
Share your order mix, SKU count and any handling requirements. We will respond with a practical next step.
Our fulfillment center is a Sydney 3PL warehouse that ships Australia wide. Orders for Sydney, Melbourne, Brisbane, Perth, Adelaide and regional addresses are picked from the same shelves and dispatched the same day when they clear the 2pm cutoff.
