Faster dispatch, fewer errors, and fulfilment that adapts to your brand.
Cryologix puts defined dispatch, accuracy and response standards behind your operation, and configures the workflow around your products, channels and packing as they change.
Which standards would apply to you?
Tell us your order profile and handling requirements. We will map the dispatch, accuracy and response standards that fit.
Results you can rely on start with expectations set in advance.
A standard is only useful if it changes what a customer experiences. Each one below exists to produce a result for your business, faster dispatch, fewer errors, less rework and quicker answers. The number is how we hold ourselves to it.
Orders out the door the same day.
Faster dispatch shortens the gap between checkout and carrier collection, so your customer gets tracking sooner and asks fewer where-is-my-order questions.
Fewer wrong orders reaching customers.
Barcode-verified picking and documented packing rules mean fewer refunds, reships and complaints, and less of your team's day spent on avoidable customer service.
Stock that matches what your store shows.
Accurate counts reduce overselling, unexplained shrinkage and the hours lost to reconciling a system that has drifted from the shelf.
New stock selling sooner.
Inbound is booked, counted and shelved on arrival, so shortages, damage and barcode issues are caught at the door instead of leaking into later orders.
Answers from the people running your account.
Direct access to the operational team cuts the time you spend chasing an account manager to relay instructions to a warehouse you never speak to.
Saleable stock back on the shelf faster.
Prompt inspection returns good stock to inventory sooner and gives you faster sight of what came back damaged or unsuitable.
Standards that adapt to the way your brand operates.
A controlled baseline for dispatch, accuracy and receiving, with your packing and channel rules on top. The team running your orders makes the changes directly, so fixes happen at the source.
Lower fulfilment cost is not just a lower pick fee.
The pick fee is the cheap, visible part. The real cost is the rework, overselling and chasing a loose operation creates, and every standard here removes one of those.
The right carrier for each order.
We hold accounts with Australia's major carriers and route each order to the best-fit service, so dispatch stays fast and your shipping cost stays down.
Every standard, in one place.
| Standard | Target | Basis | What it depends on |
|---|---|---|---|
| Same-day dispatch | Same day, before 2:00pm AEST | Commitment | Eligible order with stock available |
| Pick and pack accuracy | 99.9% | Target | Accurate SKU data and packing rules |
| Inventory accuracy | 99.5% | Target | Stock received and reconciled |
| Inbound receiving | Within 48 hours | Target | Booking and a packing list |
| Query response | Within 4 business hours | Practice | Raised during support hours |
| Returns processing | Agreed per account | Practice | Your returns instructions |
Targets are best-efforts and measured against real warehouse events. Commitments and targets are distinct from practices, which follow a defined process without a fixed number.
Questions about the standards.
See how Cryologix would improve and control your fulfilment operation.
Share your current order profile, products and operating requirements. We will explain the dispatch, accuracy and response standards that can apply, and how the workflow would be configured around your brand.
Tell us how your fulfilment works
Share your order mix, SKU count and any handling requirements. We will respond with a practical next step.