Inbound freight, managed
If you do not already have a forwarder, we manage the journey from your supplier to our Sydney door, so you are not coordinating a shipment across three time zones.
Australian Order Fulfilment for International Sellers
Australian shoppers expect delivery in days. Hold your stock in our Sydney warehouse and every Australian order ships as a domestic parcel, the same day when it lands before 2pm AEST. We guide you through entering the market, manage your inbound freight if you need us to, and give your customers a local address for returns.
Market entry guidance before your first shipment Inbound freight managed if you need it Same-day dispatch before 2pm AEST A Sydney address for returns
Tell Us About Your Orders
Tell us where you ship from today, your monthly Australian orders and your SKU count.
Why international brands fulfil from Sydney
2pm AEST
Same-day dispatch cutoff, weekdays
Domestic
Australian orders delivered as local parcels
Guided
GST, importing and consumer law explained before you ship
Door to shelf
Inbound freight managed from your supplier, if you need it
3 days
Inbound discrepancies reported within 3 business days
Worldwide
Onward parcels to New Zealand, the US, the UK and beyond
Having the right 3PL provider makes a huge difference. Fast response times, accurate fulfilment with zero errors, fair pricing and seamless Shopify integration. It’s taken so much off my plate and given me real peace of mind.
Hamish Bakhtiari
Founder, SitComfort
Shipping from overseas versus holding stock in Sydney
An Australian shopper weighs your delivery estimate against local stores that arrive in a few days. Shipping every order from another country means a multi-week estimate at checkout, international postage on every parcel and no easy way for a customer to send anything back. Holding stock in Sydney turns each of those into a domestic order, and turns the sale you were losing at checkout into one you keep.
- Delivery estimates fall from weeks to days, at the exact step where cross-border carts are abandoned.
- One bulk shipment into Australia replaces thousands of individual international parcels.
- Returns come back to a Sydney address and resellable stock goes straight back on sale.
- Your team does not need to be awake: orders, stock and returns are live on your dashboard.
Entering Australia with a typical 3PL, and with Cryologix
QuestionA typical 3PLCryologix
Market entryA typical 3PLA warehouse and a rate card. GST, importing and consumer law are yours to work out.CryologixPractical guidance before your first shipment on GST registration, importer of record and Australian Consumer Law.
Inbound freightA typical 3PLFind your own forwarder and chase the delivery date yourself.CryologixKeep your forwarder, or we manage the inbound freight from your supplier to our door.
ReceivingA typical 3PLStock counted when the floor gets to it.CryologixCounted against your advance notice, with any discrepancy reported within 3 business days.
ReturnsA typical 3PLAn afterthought, or a parcel sent back overseas at your cost.CryologixA Sydney returns address, with sellable returns resold to your next Australian customer.
PricingA typical 3PLBundled per-order rates that hide what each step really costs.CryologixStorage, pick, pack and postage itemised on a written rate card.
Across time zonesA typical 3PLAnswers in Sydney business hours, through a ticket queue.CryologixOrders, stock, inbounds and returns live on your dashboard, and a team that knows your account.
The typical column reflects the terms we see most often in 3PL proposals to overseas brands. Some providers do better, so ask any 3PL you are comparing how each of these works.
Guidance from the first conversation
Most overseas brands arrive with the same questions. Do we need an Australian company? How does GST work for us? Who is the importer of record? What does Australian Consumer Law mean for our returns policy? We walk you through what applies to your setup before your first shipment, and point you to the right specialist where a question needs one.
- Freight: keep the forwarder you trust, or let us manage inbound freight from your supplier to our warehouse.
- Customs: shipments are cleared by a licensed customs broker, with your business as importer of record in most cases.
- Setup: products, SKUs and packing specifications configured before your stock lands, so orders ship from day one.
- Launch: your store connected, stock live, and your first orders shipped under the same published service levels as every client.
The right carrier for each order.
We hold accounts with Australia's major carriers and route each order to the best-fit service.
What a Sydney warehouse does for an international seller
Inbound freight, managed
If you do not already have a forwarder, we manage the journey from your supplier to our Sydney door, so you are not coordinating a shipment across three time zones.
Receiving your import
The cleared shipment is counted against what you told us to expect, and any discrepancy is reported within 3 business days, before your store starts selling it.
Australian stock, live in your store
Received stock is put away to a recorded location and your Shopify inventory updates from our counts, so Australian customers see what is genuinely on the shelf here.
Australian orders, delivered domestically
Orders flow in from your store automatically. Each item is scanned against the order, packed, photographed and sent with an Australian carrier, the same day for orders in before 2pm AEST.
Onward parcels to other countries
Orders for customers outside Australia can ship from the same stock with Australia Post International, to New Zealand, the US, the UK and beyond, priced on your rate card.
A Sydney returns address
Australian customers return to a local address. Every item is photographed and graded, and sellable units go straight back on sale instead of being written off overseas.
From your supplier to an Australian doorstep
The route your stock takes once it leaves your supplier, with each stage recorded and visible on your dashboard from wherever you are.
Your stock is shipped to Sydney
Your supplier ships in bulk, through your own forwarder or through us. A licensed customs broker clears it, usually with your business as importer of record.
We receive and count it
The delivery is counted against your advance notice. Any shortfall or damage is reported within 3 business days, so you can take it up with your supplier.
Your store sells Australian stock
Counts sync to your Shopify store, so Australian customers see local stock and a local delivery estimate at checkout.
Orders ship domestically
Every order is picked with a scan, packed to your spec, photographed and dispatched the same day if it lands before 2pm AEST. Tracking writes back to the order automatically.
Returns come back to Sydney
Your Australian customers return to a local address. Each item is graded, and sellable units go back on sale for the next order.
Run your Australian orders from anywhere
Clients log into the same system our floor works in. This is the Overview screen, with sample data; orders, stock, inbounds, returns and billing each have their own views.
Sample dataHover or tap an area to explore the dashboard.
International seller questions
Do we need an Australian company to sell from a Sydney warehouse?
No. A foreign business can hold stock here and sell to Australian customers without setting up an Australian company. GST registration is usually the first thing to settle, and we walk you through the options before your first shipment.
Can you manage our inbound freight?
Yes, if you need us to. If you already work with a freight forwarder you trust, keep them and we will coordinate the delivery. If not, we manage the shipment from your supplier to our Sydney warehouse.
Who handles customs and importing?
Shipments are cleared by a licensed customs broker, and in most cases your business is the importer of record. We explain what that involves before the first shipment so nothing is decided at the border.
Do you give GST or tax advice?
We explain how GST and importing usually work for overseas sellers, so you know which questions to ask. Formal tax advice should come from an Australian tax adviser, and we will tell you when a question needs one.
We dropship from an overseas supplier. Can we switch to holding stock here?
Yes. Most sellers start by moving their best-selling lines into Sydney and leaving the long tail with the supplier. Orders for the stocked lines ship from us, and the rest carry on as they do today.
Can you ship to countries outside Australia?
Yes. Orders for customers in New Zealand, the US, the UK and elsewhere can ship from the same Sydney stock with Australia Post International, priced on your rate card.
How is it priced?
Storage is charged on the space your stock occupies. Fulfilment is charged per order, with the pick, the pack and the postage itemised separately, and returns are charged per return. Managed freight is quoted per shipment. You receive a written rate card before you send any stock.
How do we see what is happening from overseas?
Through the same dashboard our floor works in: orders, stock levels, inbound shipments, returns and billing, all live. Anything else goes to a Sydney team that knows your account.
Cutover
Live in under a week, and we migrate you free.
Moving off your current 3PL costs you nothing on our side, and we plan the cutover with you before a single pallet moves.
Bring your Australian orders onshore
Send your monthly Australian order volume, your SKU count and where your stock ships from today, or ask for a walkthrough of the warehouse and dashboard.
Tell us how your fulfilment works
Share your order mix, SKU count and any handling requirements. We will respond with a practical next step.