Specialised fulfilment invested in your growth.
Your specialised handling requirements, from expiry tracking and fragile packaging to complex gift sets, are documented at SKU level and continually refined as your range and volumes grow.
- Sydney warehouse
- Same-day dispatch before 2pm AEST
- DTC and wholesale
- No setup fees
- Free migration from your current 3PL
What do you sell?
Pick a shelf and we'll take you to how we run it.Stock that ages on the shelf
Vitamins, protein, collagen and wellness ranges have a problem most 3PLs quietly ignore: every unit carries a date, catalogues run deep, and subscriptions multiply the ways a SKU leaves the building. Get receiving or rotation wrong once and the count is polluted for months.
Batch and expiry, recorded at the door
Receiving counts every carton against the packing list, records damaged units, and logs discrepancies as exceptions instead of shelving the problem. Products flagged as lot or expiry tracked have those details captured as stock is put away, so "which batch is on the shelf" has an answer.
Oldest stock out first
Where your products need first-expiry-first-out, we set the pick sequence up with you at onboarding and run it as standing procedure, so a newer batch waits its turn instead of leapfrogging stock that is closer to date.
Deep catalogues that stay accurate
Sizes, counts, flavours and formats multiply fast. Every SKU is barcode-checked at receiving, every pick is scanned, and stock that needs investigation is separated rather than guessed back into the count.
Subscriptions, starter packs and bundles
A starter pack or subscription box is set up with its component products, so the order is picked as its real parts and inventory comes off each component correctly. Recurring orders flow through your store connection like any other.
We fulfil retail supplement and wellness products. We are not a pharmaceutical or medical-device logistics provider, and we will say so if your products need one.
The controls above are the actual per-product settings on our system's product record, set with you at onboarding. More on the operational side in our supplements fulfilment guide.
- Batch recordedLot and best-before at receiving
- Oldest selectedPick sequence set with you
- Order fulfilledScanned pick, QA photo
- Trace retainedWhich batch went where
Glass, liquids and goods that cannot just go in a satchel
Beauty orders fail in specific ways: a dropper cracked in transit, a leaked cleanser, a fragrance a courier refuses, an unboxing that arrives looking nothing like the brand. Each of those has a procedure here, and the procedure is written on the product.
Shade ranges welcome: high variant counts are normal here. For the category's risk profile, read our beauty fulfilment risk guide.
Glass breaks in transit
The SKU carries a fragile flag and its own packing instructions: the wrap, the orientation, the void fill. A QA photo is taken before the parcel is sealed, so you can see exactly how every order left.
Liquids leak and take the carton with them
Seals and pumps are checked at receiving, damaged units are pulled at the door, and leak-sensitive products are packed upright to their spec rather than dropped into a satchel.
Fragrance is a dangerous good
Alcohol-based fragrance and some cosmetics are classified DG. We take eligible products on with pre-approval: classified correctly, documented, and routed by road under the ADG Code's limited quantity provisions. We will not pretend every carrier or air service accepts them.
The unboxing is part of the product
Your boxes, tissue, inserts and samples are written into the packing spec per SKU and followed on every order. Presentation stops depending on whoever packed it that day.
Launches and PR drops spike the floor
DTC, influencer seeding, PR and stockist orders all draw from one stock pool, and a launch is planned with us in advance so drop-day volume moves through the same scanned pick and pack, not a special workaround.
Returns need product-specific rules
A returned serum is not a returned t-shirt. Returns are inspected against rules agreed per product, then restocked or quarantined, with the outcome synced back to your store.
Orders that are built, not just picked
Candles, ceramics, diffusers, drinkware, stationery, textiles and giftware: parcel and carton scale products where the order is often a set, the packaging is the brand, and half the year's volume lands in one quarter. That is the shape of work this floor is set up for. We are not a furniture warehouse; if it ships on its own pallet, we will tell you straight.
Sets, kits and gift wrap
Gift sets and bundles are set up with component logic, so a five-piece hamper is picked as five scanned lines. Gift wrap, ribbon, handwritten-style gift messages and inserts are part of the packing spec, not a favour.
Fragile and odd shapes
Ceramics, candles, framed prints and drinkware carry their own carton dimensions and packing instructions per SKU. High-value pieces get the same scanned verification and a QA photo before dispatch.
Seasonal peaks and stockists
Q4 and gifting peaks are planned in advance, and retailer or stockist orders run alongside DTC from the same stock pool, packed into cartons to the account's requirements.
Selling into retailers as well? Wholesale and stockist orders run beside your DTC from the same stock pool.
The path every order takes
Whatever the category, the discipline is the same.- InboundBooked in, counted per carton
- InspectDamage and gaps logged
- StorePut away, tracked live
- PickScanned to the order
- PackTo the SKU's spec
- QAPhoto attached
- DispatchSame day before 2pm
Three categories, one operation underneath
The categories differ; the capabilities that carry them are shared. This is the standing equipment behind every section above, whichever shelf your products sit on.
Batch, lot and expiry recording
Per-product controls mark what needs a recorded lot or expiry date, captured as stock is received.
Fragile and liquid handling
Fragile flags and per-SKU pack specs, with seal checks at receiving and QA photos at pack.
Bundles and kitting
Kits carry their component list; availability is derived from the scarcest component, so you cannot oversell a set.
High SKU and variant counts
Shade, size and flavour ranges stay accurate through barcode checks at receiving and scanned picks.
Barcode assessment and fixes
Missing, duplicated or unscannable barcodes are caught and corrected with you before stock goes live.
Subscription and recurring orders
Recurring boxes flow through your store connection and are packed to their component list each cycle.
DTC and wholesale from one pool
Stockist and marketplace orders run as their own order class beside DTC, drawing on the same stock.
Branded packing specifications
Boxes, tissue, inserts, samples and packing-slip preferences recorded per product and followed every time.
Exception visibility
Shortfalls, receiving discrepancies and held orders surface in your dashboard instead of dying in an inbox.
Launch and promotion spikes
Drop days are planned with the floor in advance, and you watch orders move through in real time.
Encoded in the system, not remembered from an email
We built and run our own warehouse software, so category handling is not a note taped to a shelf. It is structure: the same record your dashboard shows you is the one the floor works from.
Handling flags live on the SKU
Fragile, liquid, lot and expiry controls, DG status. The rule travels with the product, so it applies on order one and order ten thousand.
Packing specs are part of the record
Materials, presentation, inserts and packing-slip preferences are written against each product, not against someone's memory of a call.
Bundles know their components
A set is stored as its real parts. Availability is derived from the scarcest component, so a sold-out matchbox stops the whole set from overselling.
Problems become exceptions, not surprises
Short stock, receiving discrepancies and held orders surface as exceptions in your dashboard, with the affected orders flagged, while the rest keep moving.
Photos close the argument
QA photos at receiving and at pack mean 'how did it leave the warehouse' is a record you can open, not a dispute you have to run.
Sample data, real fields. Dispatch and accuracy commitments are published in our service levels.
The same system, from your side
Shortfalls, receiving discrepancies and held orders surface in your dashboard instead of dying in an inbox. This is the Overview screen, with sample data.
Sample dataHover or tap an area to explore the dashboard.
Is your brand a fit?
This page is for operations with real order volume and products that need to be handled a particular way. The strongest fits look like this:
Growing toward that rather than there yet? Get in touch anyway. If your orders are genuinely simple, a cheaper generic 3PL will serve you better for now, and we will say so.
Category questions, straight answers
Yes. Products can be flagged as lot or expiry tracked on their record in our system, and those details are recorded as stock is received and put away. Where you need oldest stock shipping first, we set that pick sequence up with you as part of onboarding. We fulfil retail supplement and wellness products; we are not a pharmaceutical logistics provider.
Usually yes, with the right setup. Alcohol-based fragrance and some cosmetics are classified as dangerous goods, so we take eligible products on with pre-approval: classified correctly, documented, and routed by road under the ADG Code's limited quantity provisions. Not every carrier or air service accepts them, and we will tell you exactly how yours will move before you send stock.
The SKU is flagged fragile on its record and carries its own packing instructions: the materials, the orientation, the void fill. Packers follow that spec on every order, and a QA photo is taken before the parcel is sealed, so if something does go wrong in transit you can see exactly how it left.
Yes. Bundles are set up with their component products in our system, so a gift set order is picked as its real components and stock comes off each one correctly. Kits and subscription boxes are packed to their component list, with kit-specific packing notes where the presentation matters.
Yes. Packing instructions live on each product's record: your boxes, tissue, inserts, samples and gift messaging, plus whether a packing slip goes in. The spec is agreed with you up front and then followed on every order, rather than depending on someone remembering it.
Yes, from one inventory pool in one system. Wholesale and stockist orders are flagged as their own order class and packed as cartons where needed, while your DTC orders keep shipping same day before the 2pm AEST cutoff. See our wholesale fulfilment page for the detail.
Receiving catches it. Every carton is counted against the packing list, damaged units are recorded, and discrepancies are logged rather than shelved. If your barcodes are missing, duplicated or unscannable, we assess them with you and agree a fix, whether that is relabelling at receiving or correcting the catalogue, before the stock goes live.
Yes, with notice. Tell us the date and the expected volume and we plan the floor around it. Orders keep moving through the same scanned pick and pack process during a spike, and you watch progress live in the dashboard rather than waiting on an end-of-day email.
We map what you ship and what handling each product needs, set up your SKUs, bundles and packing specs, then time the stock move so it does not land in the middle of your peak. Your store connection stays live through the cutover, and we run the first orders with extra checks before stepping up to full volume.
Moving off your current 3PL costs you nothing on our side, and we plan the cutover with you before a single pallet moves.
Tell us what you ship
The more you give us about the products, the sharper the answer: category, rough monthly orders, SKU count, and anything with rules on it.
Tell us how your fulfilment works
Share your order mix, SKU count and any handling requirements. We will respond with a practical next step.