Scanned picking
Every item is scanned against the order line as it comes off the shelf. The scan is a gate rather than a record, so picking the wrong variant stops the pick in the aisle instead of being discovered by your customer.
Pick and Pack Services in Sydney
Wrong picks and packing errors turn into refunds, replacement postage and customers who do not order again. We pick and pack every order from our Sydney warehouse with each item scanned against the order, so a mistake stops in the aisle instead of at your customer's door.
Every item scanned against the order QA photo on every order Same-day dispatch before 2pm AEST Free migration from your current 3PL
Tell Us About Your Orders
Share your volumes, SKUs and how you need orders packed.
Why brands outsource picking and packing to us
2pm AEST
Same-day dispatch cutoff, weekdays
Every item
Scanned against the order as it is picked
99.9%
Order accuracy target
Every order
Photographed at the packing bench
10%
Order credit if we miss the dispatch cut-off
Australia wide
Delivered from our Sydney warehouse
Having the right 3PL provider makes a huge difference. Fast response times, accurate fulfilment with zero errors, fair pricing and seamless Shopify integration. It’s taken so much off my plate and given me real peace of mind.
Hamish Bakhtiari
Founder, SitComfort
How a wrong pick gets caught before it ships
Most picking errors are not carelessness. They are two variants of the same product sitting next to each other, or a similar SKU one bin over. The scan step exists to make that specific mistake impossible to complete rather than to record it after the fact.
- The scan is checked against the order line, so the wrong variant will not accept.
- The picker is stopped in the aisle, where the correct unit is an arm's length away.
- The bench reconciles every line again before the carton is sealed.
- The QA photo records what went in, so a query is answered from evidence.
The right carrier for each order.
We hold accounts with Australia's major carriers and route each order to the best-fit service.
What our pick and pack services cover
Scanned picking
Every item is scanned against the order line as it comes off the shelf. The scan is a gate rather than a record, so picking the wrong variant stops the pick in the aisle instead of being discovered by your customer.
Packing to your spec
Orders are packed with your cartons, satchels, inserts and tape. The spec is recorded per client, so the same order packs the same way whoever is on the bench that day.
QA photo on every order
The packed contents are photographed at the bench before the parcel is sealed. The photo stays attached to the order, which is what settles a dispute about what actually went in the box.
Weighing and labelling
Each parcel is weighed at the bench and the carrier label is generated from that weight, so the freight charged reflects the parcel that shipped.
Multi-item and kit orders
Orders with several lines are picked as one job and reconciled line by line at the bench. Kits and bundles are picked as their component units so stock stays correct underneath.
Returns back into stock
Returned parcels are inspected against the original order and either put back into sellable stock or quarantined, with the outcome recorded against the return rather than adjusted silently.
Doing what other 3PLs can't.
Multiple workflows, one operation
DTC, wholesale, bundles and kitting managed together without forcing your account into a standard fulfilment model.
Built around your workflows
Wholesale, kitting, bundles and custom packing rules built to your spec.
Direct operational ownership
The team on your account knows the detail and fixes issues fast.
Inside a pick and pack run
Picking is organised as runs across the racking rather than one walk per order, and every stage is recorded against the order it belongs to.
Orders are batched into a run
Paid orders are grouped into a picking run rather than walked one at a time, so the floor covers the aisles once for many orders instead of once per order.
The picker is routed to the stock
Each run is ordered by location, so the picker walks the shortest path through the racking. Units are picked from recorded locations, not from memory.
Each item is scanned against its line
Scanning is what confirms the unit in hand is the unit the order asked for. A mismatch stops the line there, before the order reaches the bench.
The order is packed and photographed
At the bench the lines are reconciled against the order, packed to your spec, photographed, then weighed and labelled for the carrier.
It is dispatched and written back
The parcel goes out with the carrier suited to its weight and destination, and the tracking number is written back to the order in your store automatically.
See what was picked, packed and sent
Clients log into the same system the floor works in. This is the Overview screen, with sample data; orders, stock, inbounds, returns and billing have their own views.
Sample dataHover or tap an area to explore the dashboard.
Picking and packing questions
What is the difference between picking and packing?
Picking is pulling the right units off the shelf for an order. Packing is what happens at the bench: the lines are reconciled, the order is packed to your spec, photographed, weighed and labelled. Most of the errors that reach a customer happen in the picking half, which is why every item is scanned against the order line before it gets to the bench.
What is included in your pick and pack service?
Receiving and putting away your stock, picking each order with a scan against every line, packing to your spec, a QA photo of the packed contents, weighing and labelling the parcel, dispatch, and returns processing. Stock levels and order status stay live in your dashboard throughout.
How are pick and pack services priced?
Storage is charged on the space your stock occupies. Fulfilment is charged per order, with the pick, the pack and the shipping itemised separately rather than bundled into one rate. You get a written rate card before you send any stock.
How do you keep picking accurate?
Every item is scanned against the order line as it is picked, so a wrong unit stops the pick rather than continuing to the bench. Lines are reconciled again at packing and the packed contents are photographed before the parcel is sealed. Our stated target is 99.9% order accuracy.
How quickly are orders picked and packed?
Orders that reach us before 2pm AEST on a weekday are picked, packed and dispatched the same day. Anything after the cutoff goes out the next business day.
Can you pack orders with our own materials and inserts?
Yes. Your cartons, satchels, inserts and tape are held here and the packing spec is recorded per client, so orders pack consistently regardless of who is on the bench. If you would rather we supply the packaging, that is charged at cost with a stated markup.
Do you handle orders with multiple items or kits?
Yes. Multi-line orders are picked as a single job and reconciled line by line at the bench. Kits and bundles are picked as their component units so the underlying stock count stays correct.
Where is your pick and pack warehouse?
Our own warehouse in Sydney, shipping Australia wide. Metro and regional addresses are priced from the same rate card.
Cutover
Live in under a week, and we migrate you free.
Moving off your current 3PL costs you nothing on our side, and we plan the cutover with you before a single pallet moves.
Tell us how your orders need to be packed
Send your monthly order volumes, SKU count and packing requirements, or ask for a walkthrough of the warehouse and dashboard.
Tell us how your fulfilment works
Share your order mix, SKU count and any handling requirements. We will respond with a practical next step.